WATERSIDE MUSIC
SERIES
Outdoor Summer Concerts - Washington Gas Pavilion
FREQUENTLY ASKED QUESTIONS
1. What is the
difference between Premium and Reserved seating?
Premium seats are closer to the stage then the Reserved seating area. The areas
are separated by an aisle which extends the length of the seating area.
2. Are any of the
seats under cover?
No, all of our seating area is 'open-air' seating. There is no roof or pavilion
covering the seating.
3. If I'm bringing my
child or baby, do I need to buy them a ticket?
Yes, everyone entering the grounds for a concert needs to have a ticket. There
are no discounts for children.
4. Is there any
"General" Seating area for lawn chairs?
No. All of our seats come with assigned chairs. No lawn chairs are permitted on
the grounds.
5. What do I do if
myself or friend/family member is handicapped?
If you are buying a ticket for a handicapped person, please call the museum at
410-326-2042 x 16 or 18. We have a seating section designated for handicapped
and can ticket that person out of that section. Due to a limited number of
handicapped seats, tickets for that section are based on availability.
6. Where do I park if
I have a handicapped tag?
A limited number of handicapped parking spots are on the grounds. An overflow
handicapped parking area is located in the medical building lot across from the
museum's back gate. Due to the limited space we have on the grounds, we
encourage guests to bring the handicapped person on the grounds, drop them off,
and park their vehicle in the overflow lot.
7. Are pets permitted
on the grounds?
No pets are allowed on the grounds unless they are "medical
assistance" dogs under the control of their owner(s).
8. Is food and drink
available on the grounds during the concert?
Yes, a food court is set up on site for your enjoyment. A variety of food
vendors will be serving American, Chinese, BBQ, Seafood, etc. Several beverage
stands are also on the grounds. They serve sodas, wine, beer, and water. If you
are planning on drinking alcoholic beverages, please get your 21+ ID wristband
as you come in the front or back gates.
9. Will I be able to
see from the Reserved section?
Yes. Since our venue is fairly small (4,400), even the back row is a great seat!
10. How many people
does the seating accommodate?
About 4,400 seats are set up for an outdoor concert.
11. How can I order
tickets in advance of the public sales date?
Museum members get first-crack at purchasing tickets for our large concerts. As
a museum member, you receive an Advance-Sales order form in your Bugeye Times
newsletter. You can order up to 8 tickets in advance of the public sales date.
These sales are ticketed out of our best, centered section. To become a member,
please see the membership order form on this website, or call Vanessa Gill at
410-326-2042 x 18.
12. Where do I park
for the concert?
Parking for the concert is located in the field across the street from the
Museum's front gate. A parking donation of $2.00 is requested.
13. Can I bring a
cooler?
No coolers are allowed on the grounds. All money raised from purchases at the
beverage stations goes towards the museum and its educational programs and
exhibits.
14. What happens if
it rains?
All of our concerts are rain or shine events, which means that we plan to hold
the concert even if it is raining. The performer is under cover but the seats
are not, so the show will go on if it rains. We ask our patrons to dress
appropriately, bring a raincoat, and enjoy the evening. No umbrellas will be
permitted into the venue. If severe weather occurs, we provide as much shelter
as possible inside the museum, but ask patrons who drove to return to their
vehicles until the severe weather has passed. In the event a show is cancelled
due to weather, it is up to the performer to try to reschedule the event. If the
performer is unable to reschedule, then ticket buyers can send their tickets
back to the museum to receive a tax-deduction letter for their financial
support. We will not issue any refunds even in the event of a cancellation.
15. I bought my
ticket and can't use it, can I return it?
There are no refunds or exchanges on tickets. In cases where we are sold out,
you may leave your name and number at 410-326-2042 x 16, 17 or 18 and we will
try to pass it along if someone calls and is interested in tickets.
16. I ordered my
tickets the week before the concert and haven't received them in the mail.
What should I do?
Tickets ordered 12 or fewer days before the concert are placed in Will Call
instead of being mailed. These tickets may be picked up the day-of the concert,
beginning at 10:00 a.m. They are also available for you to pick-up when the gate
opens in the evening.
17. I ordered my
tickets before the mailing deadline and haven't received them or I lost my
tickets. What do I do?
If you've lost or haven't received your mailed tickets, please contact us the
week of the concert at 410-326-2042 x 16 or 18. We will re-issue you the same
seat numbers and place your tickets in Will Call to be picked up the day-of the
concert.
18. Can I bring a camera?
"Small personal pocket-sized cameras are permitted, but no cameras with
interchangeable lenses are permitted. No audio or video recording is permitted."